Shipping Policy

Last Updated: September 28, 2026

This Shipping Policy explains how orders are processed, shipped, and delivered through BarBank. By accessing or using this website, you agree to the terms below and our Terms of Service.

Order fulfillment & seller of record

BarBank operates as a marketing and technology platform connecting customers with licensed third-party alcohol retailers. Order fulfillment and customer service for alcohol orders are handled by a licensed California ABC retailer, Vista Wine & Spirits, located at 10223 Prospect Ave Suite A, Santee, CA 92071.

Where applicable, the licensed retailer is the seller of record, and title to alcoholic beverages transfers at the retailer’s licensed premises, in accordance with applicable law. BarBank may facilitate payment processing, order transmission, and delivery coordination on the retailer’s behalf but does not sell alcohol directly. Customer support for all orders, including retailer-fulfilled orders, is provided through support@barbank.com.

21+ only

To access or use this website, you must be 21 years of age or older. By browsing, creating an account, or making a purchase, you acknowledge and agree to this Shipping Policy and our Terms of Service. If you are under 21, do not use this website. If you do not agree to these terms, do not use this website.

What to expect

• Orders placed Monday–Friday are processed within 72 hours (excluding weekends/holidays).
• You’ll receive an Order Confirmation, then a Shipping Notification with tracking.
• Support hours: Mon–Fri, 7:00 AM – 5:00 PM PST.
• Delivery dates are not guaranteed (peak seasons, weather, and carrier delays may extend timelines).

Tracking & delivery help

Once your order ships, tracking information is sent by email. Tracking updates may take up to 48 hours to show movement after the label is created.

If you have not received your package within 14 days of receiving your shipping confirmation, contact us at support@barbank.com. For faster assistance, include your name and order number.

Signature & ID required

BarBank is committed to preventing underage access to alcohol. By placing an order, you certify that you are 21+, and that any recipient at the delivery address is also 21+.

• Adult signature — All alcohol shipments require a 21+ adult signature at delivery.
• Photo ID — A valid government-issued photo ID must be shown at delivery.
• Unattended delivery — Carriers cannot leave packages unattended under any circumstances.
• Use a business address — Consider a business/office address to improve delivery success.

If the carrier cannot secure an adult signature after multiple attempts, the package may be returned or rerouted at your expense. Violations of alcohol-purchasing laws may be reported to appropriate authorities as required.

Where we can ship

Alcohol shipping laws vary by state, county, and municipality. By placing an order on BarBank.com, you acknowledge:

• Not all products are eligible for delivery to all locations.
• You are responsible for knowing local regulations regarding shipment of wine and spirits.
• We may cancel or restrict orders to comply with state laws.
• We cannot ship to PO Boxes or APO/FPO addresses.

If your location prohibits shipment of certain beverages, your order may be canceled or modified (you will be notified).

Title transfers at the retailer

When you purchase alcohol through BarBank.com, title to the product transfers to you at the licensed retailer’s premises before shipment. Once the carrier picks up your order, you assume responsibility for:

• Compliance with local laws
• Risk of loss, damage, or theft during transit
• Receipt by an adult 21+ at the delivery address
• Providing a complete and accurate shipping address

BarBank does not accept responsibility for carrier delays, missed deliveries, or returned shipments due to incomplete/inaccurate address information.

Know the risks

Extreme hot or cold weather can affect alcoholic beverages during transit. You assume the risk for weather-related damage, and replacements for heat or frost damage are not offered unless otherwise stated.

Shipping fees are calculated at checkout based on location, carrier rates, package size/weight, and adult-signature requirements. Carriers may apply additional fees for:

• Missed delivery attempts
• Address changes after shipping
• Return-to-sender shipments

Any additional carrier fees are the responsibility of the customer.

Need help?

If you have questions about shipping, delivery, or alcohol compliance, contact us:
BarBank
support@barbank.com